Call: 250-933-1324
Email: mail@soundandcinema.ca
Store Location: #91 - 6631 ISLAND HWY N. NANAIMO BC (Woodgrove Centre)
Store Phone: 250-933-1324
Shop Location: #9-4386 BOBAN DR. NANAIMO BC
Shop Phone: 250-585-3460
Customer Service is paramount here at Sound & Cinema and we want to make sure that as our customer you are taken care of every step of the way through your purchase. If you have any questions about a product or any concerns we are here to answer your questions and fulfill your needs. Please feel free to email us at mail@soundandcinema.ca and we will make it a priority to get you a reply within 48 hours from when we receive your message.
If you are not totally satisfied with the purchase, you can return your product within 30 days of the purchase date and we will happily refund your money (more information below). If you would like to return your product in exchange for a different product or the product has some defects, simply return your item in 30 days of the purchase date and we will happily exchange it for you. If the return is for the product having a defect or an error was made while processing your order on our end, we are more than happy to cover the expense of shipping the return and the replacement items if applicable. If there are no issues with your purchase and the order was correctly fulfilled, then the shipping expenses would have to be covered by the customer for a return or replacement.
For instructions on how to return your purchase, please call 250-933-1324 or e-mail mail@soundandcinema.ca and make sure to have your order details available with a list of the products you would like to return or exchange. Afterwards, you will be contacted with the shipping instructions and any additional information for returning your item(s). If there is no authorization with the return, the return will not be accepted. Sound & Cinema will happily provide a full refund for all products that are returned in 30 days of its purchase date and the product’s condition is “like new”, including accessories, manuals, and packaging. Exceptions: • Cable boxes, satellite radio, and satellite systems are not returnable, once they are activated; • Third-party fees, deliveries, installations, customer accessories, professional set-up fees, labour charges, and special orders are not refundable. Purchased home install or car install labour, which has not been used, is valid a year after the purchase date. A home install/car install booking requires a 24-hour notice of the install appointment to be cancelled and refunded. You must have your original Sound & Cinema invoice/receipt to process an exchange, or refund.
