Privacy Policy

Your Privacy Rights

With respect for our customers, it is necessary that you know what personal information Sound and Cinema may collect about you, how it may be used, how it may be shared, and how you can limit the use or sharing of your information.

This privacy policy is specific to Sound and Cinema customer operations in Canada. As used within the context of this policy, "personal information" means personally identifiable, non-public information—such as your name or email address—that is not otherwise publicly available. Answers to survey questions, comments, and suggestions that do not identify you are not personal information, and Sound and Cinema is free to use and distribute this information without obligation. However, any personal information you submit to us in connection with such surveys, comments, or suggestions is subject to this privacy policy.

This privacy policy does not apply to information we collect in connection with employment matters about our employees or applicants for employment.

If you are a Sound and Cinema Payment Plan customer, please read Privacy for the Sound and Cinema payment plan instead to understand what personal information we may collect about you, how we may use and share this information, and the steps you may take to limit this use or sharing.

Personal Information We Collect

In general, we collect personal information about you to support your relationship with Sound and Cinema and to manage our business. We obtain personal information through various means, including:

  • Forms and requests you submit to us
  • Your communications and dealings with us (on our websites, in stores, at special events, over the phone and by mail)
  • Website tracking applications (For details, see "Online tracking" below)
  • Our affiliates and third parties
  • Other sources

The personal information we collect may include:

  • Name, address, telephone number, and email address
  • Billing information, such as credit or debit card number, verification number, and expiration date
  • Information about purchases or other transactions with us
  • Online browsing information (For details, see "Online tracking" below)
  • Other personal information

We may combine the personal information we receive from one source with information we receive from other sources.

Online Tracking

In order to make improvements to SoundandCinema.ca and your online shopping experience, we automatically receive and record information from your computer and browser, including your IP address, Sound and Cinema cookie information (see below), software and hardware attributes, and the pages you visit. To do this, we may use applications that recognize your computer and gather information about its online activity.

For example, we use "cookies" on our website. A cookie is a small amount of data, often including an anonymous unique identifier, sent to your browser from a website. If your browser's preferences are set to accept it, the cookie is stored on your computer's hard drive. Your browser will permit a website to access the cookies it has sent to you, but not the cookies sent to you by other websites.

Our cookies provide information that makes it easier for you to use our website. They enable you to make purchases on SoundandCinema.ca and move uninterrupted between areas on the site. They collect information about your use of our site, your computer's operating system, browser type, your Internet service provider, domain name, IP address, the website visited before our site and the link used to leave our site.

We may also use cookies for a number of other reasons including:

  • To allow you to access your information when you "Login" to your account
  • To provide you with customized content
  • To remember the last page you visited
  • To keep track of preferences you specify while visiting SoundandCinema.ca
  • To conduct general analysis and research
  • To identify purchases made in response to our advertising
  • To provide you with enhanced online display advertising tailored to your interests

A cookie does not allow us to read any other information from your hard drive. If you are concerned about having cookies on your computer, you can remove them at any time. You can also set your browser to block cookies, or to notify you when you receive a cookie, allowing you to decide whether or not to accept it.

We may also use an application known as a "web beacon." A web beacon is an electronic file that usually consists of a single-pixel image. It can be placed on a web page or in an email to transmit information, which could include personal information. We may use web beacons, in conjunction with cookies, for a number of reasons, including:

 

    To assist in tracking and analyzing advertising effectiveness

    To verify purchases made on SoundandCinema.ca

    To count and recognize site visitors

    To personalize your experience

In addition to our use of these applications, certain third parties and affiliates may set and access cookies on your computer and use web beacons in conjunction with them. For example, third parties or affiliates may administer Sound and Cinema banner advertising programs on non-Sound and Cinema websites or they may provide auditing, research, or reporting. Specifically, a third-party provider may collect information to target some Sound and Cinema advertisements.

The use of any applications utilized by third parties and affiliates is subject to their own privacy policies, not the SoundandCinema.ca privacy policy. If you prefer to prevent third parties and affiliates from setting and accessing cookies on your computer and using web beacons in conjunction with them, you may set your browser to block cookies.

Please note: To complete a purchase on our website, you'll need to accept cookies sent by our website. If you choose not to accept our cookies, please call us at 250-933-1324 to place your order by phone. Blocking our cookies may also impact the usability of other features on SoundandCinema.ca.

Children's Privacy

SoundandCinema.ca is a general-audience website. We do not knowingly collect personal information from children under the age of 13.

How We Use Personal Information

In general, we use the personal information we collect about you to support your relationship with Sound and Cinema and to manage our business. We may use your personal information for various purposes, including:

  • To complete a purchase or other transactions that you initiate
  • To respond to your request for information and provide you with more effective and efficient customer service
  • To provide you with product updates and information about products you have purchased from us
  • To customize the advertising and content you see
  • To help us better understand your interests and needs, while improving your Sound and Cinema experience
  • To make improvements to our websites
  • For analysis, marketing research, and reports
  • To manage our business
  • As permitted or required by applicable law
  • For other purposes

We may also use your personal information to contact you by email, postal mail, or phone regarding Sound and Cinema products, services, promotions, and special events. Please see privacy preferences (below), if you wish to restrict the use of your personal information for this purpose.

If you request that your Sound and Cinema purchase be shipped to someone other than yourself (such as a gift recipient), we may also use the recipient's personal information as described above. Like you, these recipients may restrict our use of their personal information for purposes of being contacted by email, postal mail or phone regarding Sound and Cinema products, services, promotions and special events. Please see privacy preferences (below).

Why and How We Share Personal Information

Sound and Cinema may share your personal information with our affiliates and with third parties (companies not subject to common ownership or management with Sound and Cinema) as follows:

  • To assist us in providing you with services or completing a purchase or other transactions that you initiate
  • To assist us in managing our business and to perform activities, such as research and analysis
  • To assist us in marketing, such as the administration of our promotional email and online advertising programs
  • To respond to subpoenas, court orders, or legal process
  • To establish or exercise our legal rights or defend against legal claims
  • When we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of our terms of use
  • As permitted or required by applicable law

Privacy Preferences

You have choices about our use and sharing of your personal information for marketing purposes. You may, at any time, ask us not to:

  • Use your personal information to contact you by email, postal mail, or phone regarding Sound and Cinema products, services, promotions, and special events that might appeal to your interests
  • Share your name and contact information with our affiliates and third parties so that they may contact you by email, postal mail, or phone regarding products, services, promotions or special events that might appeal to your interests

Please call Sound and Cinema at 250-933-1324 to express your privacy preferences.

You may also have the opportunity to express your privacy preferences, when submitting certain information to us, such as during a transaction or on a registration form. In addition, our email communications always include a method for you to unsubscribe from our email list.

Please note that, regardless of your request, we may still use and share certain information as permitted or required by applicable law.

Since our privacy policy gives you a choice of opting out of having your personal information disclosed to third parties for their direct marketing purposes, we may instead provide you with information on how to exercise your opt-out preferences. Please see Privacy preferences above if you wish to learn more about restricting the sharing of your personal information with third parties for their direct marketing purposes.

The above privacy policy is specific to Sound and Cinema operations in Canada. This policy is governed under British Columbia law, notwithstanding any principles of conflicts of law. We reserve the right to amend this policy at any time. Any such amendments to this policy may apply to information we collect in the future as well as any information we obtained prior to such amendment. We will post all changes to this policy on this website.

If you have any questions, please send us an email with inquiries@soundandcinema.ca in the "To" field.

You may also contact us at 250-933-1324.

Or, send a letter to:

Sound and Cinema

6750 Island Hwy

N - Unit 204 Nanaimo,

British Columbia